Complaints Handling
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We are committed to providing a high standard of service. If you are unhappy with any aspect of our service or our charges, you have the right to complain.
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How to Make a Complaint
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If you have a concern, please contact the person handling your matter in the first instance. Many issues can be resolved quickly at this stage.
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If you would prefer to make a formal complaint, please contact:
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Joe Calado
Director
JSC Legal Limited
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You may raise your complaint in writing or verbally.
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What Happens Next
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Your complaint will be:
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Acknowledged promptly
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Investigated fairly and independently where possible
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Dealt with promptly, fairly and free of charge
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We will tell you how your complaint will be handled and the timescale for providing an initial and substantive response.
Legal Ombudsman
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If you remain dissatisfied after receiving our final response, you may refer your complaint to the Legal Ombudsman, provided you do so within the applicable time limits.
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The Legal Ombudsman can be contacted at:
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Telephone: 0300 555 0333
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Complaints to the SRA
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If your concern relates to professional conduct rather than service, you may contact the Solicitors Regulation Authority (SRA).
The SRA regulates solicitors and law firms and can be contacted at:
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Website: www.sra.org.uk
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Telephone: 0370 606 2555
Examples of issues the SRA may deal with include dishonesty, breaches of confidentiality, or discrimination.
Further Information
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A copy of our full Complaints Handling Procedure is available on request.